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SSD VPS SUPPORT

SERVER ADMINISTRATION

No matter what level of technical support you need, our experts are available anytime to consult you on how to choose the right service up to the full server administration.

Service Unmanaged Managed with
cPanel
Email support, live chat
Virtualization administration
Technical infrastructure
administration
Network infrastructure
administration
VPS control panel
99.99% uptime SLA
LAMP process administration
x
Antispam, antivirus
x
Firewall administration
x
Recovery from backups
x
Installation assistance
€ 25
cPanel administration
x
OS upgrade and patch installation
x
Custom OS upgrade
x
Custom PHP upgrade
x
Custom software installation
x
Response time
x
best effort
Monitoring
standard
advanced
SINGLE VPS CHARGE
x
€ 45 per month

The SSD VPS administration service is available complete with the cPanel only. OS versions offered are CentOS 7. For custom server administration services please contact our customer service managers.

ssd vps
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MONITORING

System monitoring levels available for SSD virtual server clients.

Service Standard
monitoring
Advanced
monitoring
Hypervisors
Data storage devices
Infrastructure network
Virtualization
Current supply level
Cooling systems
Server uptime
x
Server operation
x
Database uptime
x
Packet flow
x
Email ports
x
System Load – To check the server isn’t
overloaded
x
File System – To check there is space to
write files to the filesystem
x
Memory – To check free system memory
x
PING – To check for packet loss
x
POP – Port 110 to check that customers
can pickup email
x
SMTP – Port 25 to make sure customers
can send email
x
SSH – To check that customers can
access their server on the command line
x
Swap Usage – To check that virtual
memory isn’t overloaded
x
TMP folder – To check there is temporary
space the system can access
x
Total Processes – To make sure not
to many programs are running
x
Zombies – To check there are no
zombie (dead) processes
x
SINGLE VPS CHARGE
x
€ 10 per month

No matter what level of technical support you need, our experts will answer your questions at any time of day or night. You can get advice on how to choose the right service and order full server administration.

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ADMINISTRATOR PANEL

Virtual server management

Use the administrator panel to access virtual servers and manage them on a 24/7 basis without getting other specialists involved or sending requests to server administrators.

Enhancing resources, creating, stopping or restarting virtual machines, activating data backup services, accessing the server console and other options are available via network interface on both PCs and mobile devices.
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SETUP ASSISTANCE

Configuring and setting up an initial server

The first step is always the hardest. Therefore, we will help you choose the most suitable operating system, configure software as required and copy applications, homepages or email data to your new and faster SSD VPS.

SUPPORTED OPERATING SYSTEMS LINUX
Choosing an operating system
Configuring a server
Installing system upgrade
Configuring security settings
Installing software
Migrating data from another provider
(client’s software configuration is not included)
Migrating domain and configuring DNS settings
Consultation per month
Single SSD VPS charge
€ 25

DATA BACKUPS

Additional protection for your data

Remember to backup your data when creating a new virtual server. Even though we ensure reliable infrastructure and continuous system availability, data losses may be associated with other external circumstances, such as software errors, homepage hacking attacks or human factors.

Do not rely on your luck only – secure yourself by the R1Soft backup solution offered by Hostnet. Even if your virtual server is deleted, your files will be located in an independent data array from which you will be able to renew either the entire server or individual files.

R1Soft Continuous Data Protection™ ensures creating incremental backups on the block level bypassing the file system. Data reading is done directly from the disk. This is a substantial advantage as compared with a traditional file-copying technology due to the drastically reduced data copying time, network load and space occupied by the disk. Bare-Metal Restore makes recovering large files and even the whole server much quicker. Choose a desired backup interval in the administrator panel (up to every 15 minutes) as well as the number of backups and the time of version saving. You can recover your data within just few clicks.
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USED SOLUTIONS